Refund policy
Refund Policy
At Luhxe, customer satisfaction is our priority. We offer a 30-day refund guarantee on all handbags purchased from our store.
Refund Eligibility
Items are eligible for refund within 30 days of purchase if they meet the following conditions:
- The item is unused and in its original condition
- The item retains all original tags and packaging
- The item shows no signs of wear, damage, or alteration
- A valid proof of purchase (order confirmation) is provided
Non-Refundable Items
The following items are not eligible for refunds:
- Items that have been used, worn, or carried
- Items with visible signs of wear, scratches, or damage
- Items without original tags or packaging
- Items that have been customized or altered
- Final sale or clearance items, if clearly marked as such
Refund Process
To initiate a refund:
- Contact our support team at luhxebagssupport@gmail.com within 30 days of purchase
- Provide your order number and reason for return
- Wait for return instructions and a return shipping label (if applicable)
- Ship the item back to us in its original condition
- Once received and inspected, your refund will be processed within 7-10 business days
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the credit to appear in your account, depending on your bank.
Shipping Costs
Return shipping is the responsibility of the customer unless the item arrived damaged or defective. International return shipping costs are the customer's responsibility.
Questions?
For refund inquiries, contact luhxebagssupport@gmail.com. We respond within 24-48 business hours.